Kerrobert Credit Union 

Our Mission

Kerrobert Credit Union Limited is a member owned, community based organization dedicated to the co-operative philosophy which provides a wide range of quality, personal, financial services to fulfill the needs of the members and the community.

We achieve this through sound financial management and relevant approaches to service and product excellence.

Kerrobert Credit Union Limited promotes the Credit Union image through involvement and visibility in the community. 

Our Vision

We aspire to grow our community through service excellence, social responsibility and financial strength. 

Our Commitment to You

We are committed to providing high quality service to our members. We trust you are happy with our service however, we understand that things can sometimes go wrong. As part of our Market Code we have a formal complaint process. If we get things wrong it is important that you tell us so we can improve our service to you.

Market Code (pdf)

Issue Resolution Process (pdf)

Privacy Policy (pdf)

2018 Annual Report

 

 

 

 

 

Latest News

 

COVID-19 Update to our Members


The World Health Organization has declared COVID-19 (the coronavirus) a pandemic and Kerrobert Credit Union wants you to know that the health and safety of our employees and our members is a priority.

 

As part of our Business Continuity Plan, we will be closing our doors to the public, effective March 17, 2020 for an undetermined time.

 

We are committed to serving our members and we recommend using one of our many options for your day-to-day banking needs. These electronic options are available 24 hours a day, 7 days a week.

 

A quick summary of our e-services are as follows:

  • MemberDirect® Online Banking (bill payments, transfers, etc)
  • Kerrobert Credit Union Mobile App (cheque deposits, bill payments, transfers, etc)
  • ATM Network allows you access to your funds anytime of the day or night.
  • Personal Phone Service. You can also call the main branch to be assisted with loans, mortgages, investments, and financial advice – all over the phone. Call during our business hours of Monday – Friday, 9:00 AM to 4:00 PM.
  • Direct deposit. You can have any regular cheque you receive automatically deposited for you. Call us at 306-834-2611 for more information.

 

We will continue to monitor the situation and will provide updates as developments occur that may impact members.

 

We remain committed to serving you safely and remind you that we’re here to answer any questions or concerns you may have. If you have any questions, please contact us at 306-834-2611.

 

Please be advised of a recently identified interoperability issue when using Everlink Membercards reslulting in declines.

The declines occur only with Chip & PIN transactions, there have been no reported impacts with contactless transactions (TAP).  Where possible, use the contactless operations of the card.

Interac is aware and actively working with merchant acquirers to resolve the issue.

We apologize for any inconvenience.  If you need more information, please contact our office at 306-834-2611.

 

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Travel Advisory

To avoid problems while travelling, please advise us of your travel plans.